Sometimes, something comes up, and as lash artists, you need to ask your client's permission to cancel the appointments too. So, what words can you tell them to ensure you get their sympathy and agree to change the schedule? Here are 3 examples that you can apply right away:
"Dear [Client], I wanted to reach out and apologize that I need to cancel our upcoming lash appointment. Unfortunately, something urgent has come up that requires my immediate attention.
I truly value your time and appreciate your understanding in this matter. I would happily reschedule our appointment at a time that works better for you. Thank you for your understanding."
"Hello [Client], I hope this message finds you well. I regret to inform you that I must cancel our upcoming lash appointment. An unforeseen circumstance requires my attention, and I will not be able to provide you with the quality of service you deserve.
I apologize for any inconvenience this may cause and would love to reschedule our appointment when it is convenient for you. Thank you for your understanding."
"Hi [Client], I wanted to let you know that I have to cancel our upcoming lash appointment. It is with great regret that I must do this, but I cannot make it to our appointment due to an emergency that requires my immediate attention.
I hope you can understand the situation and accept my sincere apologies. Please let me know when would be a good time to reschedule, and I will do everything I can to accommodate you. Thank you for your patience and understanding."
Bonus:
- If they paid the security deposit refund or rescheduled them.
- Offer them a discount on the re-booked service if you have a policy that if clients cancel, they owe a fee for being cancelled.
- Being honest.
Always remember that no matter what happens, communication is the most important thing! If you have any needs or questions about your eyelashes, please don’t hesitate to contact SEVELASH and we will be happy to assist you!
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